Privacy Policy
Last Reviewed and Updated: 28th June, 2026
At Poffs, our priority is to protect, respect, and recognise the importance of your privacy. We are committed to maintaining the trust and confidence of all visitors to our website.
This policy document explains how and why we collect personal details from visitors to our site. It also explains how we use this information, the situations under which it may be disclosed to others, and how we keep it secure.
This Privacy Policy is subject to amendments from time to time, so please ensure you check back occasionally to make sure you are happy with any edits. This policy applies to anyone who uses our website.
1. Contact Information
If you have any queries regarding this Privacy Policy or our data practices, please contact us:
Email: poffskenmare@gmail.com
Address: Poffs, New Road, Kenmare, Co.Kerry, V93 YOXC
2. About Poffs
Poffs is a local cafe and restaurant based in Kenmare, Co. Kerry. We are passionate about serving great food made with the finest, freshest ingredients, providing a warm and welcoming experience for all our guests.
3. How We Collect Personal Details
We collect personal information through specific interactions on our website, including:
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Contact Forms: When you send us a message or an inquiry via our web forms.
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Website Interaction: As you browse the site (see Section 11 below).
Note: Specific cookie names and expiration times may change as third-party services update their products. The list above represents the core services we actively use on this site.
4. What Type of Information Do We Collect?
The personal details we are most likely to collect include:
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Your name, email address, phone number, and any details related to your reservation (such as date, time, and guest numbers).
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The content of any specific message or special request you submit via our contact or booking forms.
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Your IP address and general geographical location.
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Details of the pages you interacted with on our website and the time and date of your visits.
5. How Do We Use Your Information?
We use your information for the following specific purposes:
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To respond to your inquiries and handle table reservations or dietary requests.
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To manage and confirm your bookings.
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To improve our website's user experience and functionality by analysing aggregate visitor behaviour.
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To send you updates or special news about Poffs that you have specifically requested or opted in to receive.
6. Who Has Access to Your Details?
Under no circumstances will we sell or rent your information to any third parties, and we will not share your details with external firms for marketing purposes.
7. Third-Party Service Providers
We may pass your information to our third-party service providers, agents, or subcontractors for the purpose of completing tasks and providing services to you on our behalf (e.g., website hosting).
When we use third-party service providers, we only disclose the personal information necessary to deliver that specific service. We ensure that our providers maintain robust security standards to keep your information safe and prohibit them from using it for their own direct marketing purposes.
8. What Are Your Choices? (Marketing Consent)
We require your prior opt-in consent before we contact you via email or text for updates, special events, or promotional news. You have complete choice over whether or not you wish to receive information from us. You can change your mind or unsubscribe at any time by emailing us at poffskenmare@gmail.com.
9. Your Rights: Accessing and Updating Your Details
It is within your legal rights under GDPR to ask Poffs for a copy of the personal details we hold on you (known as a Subject Access Request). You can contact us at any stage to edit, update, restrict, or completely delete this information.
10. How Do We Protect Your Information?
Once you provide us with personal details, we take every reasonable step to ensure it remains protected on our systems:
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We secure our website environment using modern encryption standards and SSL security certificates to protect your data during transmission.
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We make every effort to secure your information within our administrative systems.
Please note that standard email messages sent over the open Internet cannot be 100% guaranteed as secure. Any information sent to us online is done at your own risk.
11. Use of 'Cookies' and Analytics
As with most modern websites, Poffs makes use of cookies. Cookies are small text files stored on your device when you visit a website. They allow the site to recognise you and help us gather statistical insights about visitor navigation, assisting us in improving the overall user experience.
You can turn off cookies using your browser settings or via our on-site consent banner. Please note that disabling cookies may affect certain interactive features on our website.
12. External Links to Other Websites
Our website may contain links to external sites (such as social media platforms or local guide listings). This policy applies solely to the Poffs website. We encourage you to read the privacy policies of any external websites you visit.
13. Minors (16 and Under)
We aim to protect the privacy of children. If you are aged 16 or under, please get your parent or guardian's permission before providing us with any personal information online.
14. Transferring Your Details Outside of the EU
By submitting your personal information to us, you acknowledge that it may be transferred to and stored in locations outside of Ireland or the European Union (EU). This occurs primarily because website hosting platforms, cloud email, or system backup servers may reside in non-EU countries.
We ensure appropriate protection measures are in place (such as relying on EU-approved Standard Contractual Clauses with our platform providers) so that your personal information remains secure.